Credits, failures and refunds.

Purchases are currently closed while the video workflow is validated. These rules describe the planned service.

Technical failures

A confirmed technical failure or a video that cannot be delivered returns all credits reserved for that task, once: 100 for 480p or 225 for 720p. This returns credits, rather than refunding a card payment. A task being checked is not yet a confirmed failure.

New attempts and quality issues

A new generation uses 100 credits at 480p or 225 credits at 720p. AI appearances, movements and settings can vary. If a delivered video is materially incorrect, contact us with the task reference for a quality review.

Unused purchases

You may request a full refund for a completely unused credit pack within 14 days of purchase. Used packs, partial refunds and disputes require manual review. This does not limit any mandatory rights that apply to your purchase.

Contact support with your account email and order reference. Never send passwords, API keys or card details. A refund is only complete when confirmed by the payment processor.

Account review

Refunded or disputed payments may temporarily pause new generations while the associated credits are reconciled. We keep a record of the original purchase and all credit changes.